Purchasing policy

When purchasing our products, be sure to check the details and specifications carefully before finalizing your order. Our products are designed to provide exceptional performance and meet the highest standards of safety and efficiency.

All returns must be submitted by email to our team at the following address: jetfire@fireterminator.ca. The return request will be reviewed and approved by our internal team. You will receive a credit for your next order once the return has been approved.

Return period
Returns must be made within 30 days from the date of purchase. Returns submitted after this period will not be accepted.

Problem
To facilitate the processing of your return, please include an accurate and complete description of the problem with the product.

‍Product condition
Returned products must be in their original condition and unused. Returns of products that have already been used are not accepted.

‍Products used
‍If the product has been used, no returns will be accepted. Please ensure the product is in its original condition and has not been used before requesting a return.

No refunds will be made without prior submission, request, and management approval. Credits will be offered for approved returns, and these credits can be used for future orders.